Quick answer
We aim to meet WCAG 2.1 Level AA. Pages are tested with automated tools and keyboard and screen-reader checks. If something doesn't work for you, email us and we'll help.
Our commitment
Everyone should be able to understand how CarePayment works and compare ways to pay medical bills. We design and test this site to meet WCAG 2.1 Level AA, the widely used web accessibility standard.
What we do
- Text contrast and font sizes checked on every page
- All features usable with a keyboard, with visible focus
- Descriptive alt text on images and labels on form controls
- Pages tested at phone, tablet and desktop sizes
- Reduced motion respected when your device asks for it
Known limitations
The loan request form on our Explore options page is provided by a third-party partner. We can't fully control its accessibility. If you have trouble with it, contact us and we'll help you another way.
Report a barrier
Email [email protected] with the page address and what happened. We aim to reply within 5 business days.